Refund Policy

At DFW K9, we value transparency and fairness in all our transactions. By engaging in our services, the Client agrees to the following terms and conditions regarding deposits, payments, and services:

1. Non-Refundable Deposits and Payments

Due to the nature of the services provided by DFW K9—which involve extensive dog training at our facility, as well as caring, sheltering, feeding, and relieving your dog(s), requiring many hours of our staff’s time, efforts, and physical and mental care—all deposits, payments, and services are non-refundable. The process also includes significant expenses related to utilities, housing equipment, training tools, handling gear, feeding, and supplies. Therefore, once a payment is made, it secures your dog’s spot in our program and compensates for the comprehensive training and care provided. No refunds will be issued under any circumstances

2. Late Payment Fees

Any past-due payments will incur an automatic late fee of $25 per day. This charge applies to all payments not made by the agreed-upon due date and will continue to accumulate until the full balance is settled.

3. Additional Fees for Missed Payments

In the event the Client fails to pay the full amount due by the agreed-upon date, additional fees will apply as follows:

• A daily Board and Train fee of $125 will be charged for each day beyond the original end date of the training program.
• A $100 drop-off fee will be charged for any deviations from the pre-planned drop-off route.

4. Non-Dispute of Payments

The Client agrees not to dispute any deposits or payments made to DFW K9 with their bank or credit card company, provided that the transactions adhere to the terms outlined in this agreement.

In the event of any dispute concerning the services rendered, the Client will be responsible for a flat rate of $125 per day for the entire duration their dog(s) is/are boarded at the DFW K9 facility, plus the following:

• $100 fee for dog(s) food,
• $100 pick-up service fee,
• $100 drop-off service fee.

The Client will also be fully responsible for any attorney and court fees associated with resolving the dispute.

5. Authorization for Payment

The Client authorizes DFW K9 to use the credit/debit card on file for any due or past-due payments.

6. Program Modification Payment Terms

Any extension, renewal, modification, or combination of the dog training program will not alter the initial payment(s) and/or deposit(s) due dates or amounts.
Any modified, extended, or renewed services will be subject to new payment terms, which will be established and communicated to the Client at the time of the modification.

7. Past Due Payments

If the Client fails to make timely payments or deposits, all past-due amounts must be settled via bank wire transfer or Zelle to ensure prompt and verified payment.

8. Debt Reporting

DFW K9 reserves the right to report any outstanding debt to a collections agency and all three major credit bureaus. Unsettled balances will be reported as bad debt if the amount due is not paid in full.